Frequently Asked Questions

How can a local company provide better support than the manufacturer?

Most manufacturers rely on centralized parts depots, couriers, and subcontracted technicians. Each of these pieces needs to work perfectly for your problem to be addressed in a timely manner. By providing locally stocked parts and dedicated employee support engineers, Compu-Fix delivers and controls the entire process.

What happens if I have equipment from different vendors?

Compu-Fix offers multi-vendor support on hardware platforms from HP, Compaq, Dell, SUN, IBM (Intel) and DEC. This gives you one contract, one asset list to manage, and one phone number to call for your support needs.

How can I better manage my IT assets? Some equipment is new and covered by factory warranty and other assets are VERY old.

Many companies maintain a good asset inventory for tax purposes, yet never utilize this database to track warranty support contracts. Compu-Fix will help you keep this database updated and end your warranty tracking problems. Let us track your warranties and alert you prior to your warranty expiration dates.

What does your Flat Fee service include?

For hardware only support agreements, your fixed monthly rate covers:

• Phone support and problem diagnosis
• Replacement parts for failed equipment
• On-site labor

For our full managed services support agreements, your fixed monthly fee covers all of the following:

• Phone support and problem diagnosis
• Replacement parts for failed equipment
• Remote support and on-site labor
• Proactive maintenance and monitoring for all covered equipment
• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches

So no matter what happens in my environment, I’ll never pay more than one Flat Fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of upgrades or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

• Cost-saving Voice and Data T1 and Integrated T1 Solutions
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
• High availability solutions such as co-location Services for your critical system