Expedient Communications

Operating multiple managed data service centers, Expedient Communications faced an operational dilemma – how to support a diverse mixture of client hardware and varying customer support needs. Minimal downtime was an absolute requirement, yet keeping expenses under control was also a concern.

Supporting this diverse infrastructure would typically require coordination of individual contracts from multiple manufacturers. Challenges such as in and out of warranty equipment , continuous customer upgrades, and varying customer service level requirements would cause an nearly un-manageable situation.

The Compu-Fix solution provides a single support agreement, guaranteeing a large local spare parts inventory and an experienced team of service technicians. Providing 24 x 7 service coverage, with a 4 hour on-site response guarantee, Expedient Communications receives the support level they need. Volume pricing and ease of working with the Compu-Fix administrative staff solves the non-technical problems associated with supporting such large data centers.

Expedient realized that the Compu-Fix motto, “We build good ships here – Friendships, Partnerships, Relationships”, is certainly true. The relationship between Compu-Fix and Expedient is more than just supplier and customer – it is a partnership which makes the sum greater than the parts.