ALL OF OUR ON-SITE SERVICE PROGRAMS INCLUDE THE FOLLOWING:
Guaranteed On-Site Response with Parts
Call Window:
Monday thru Friday: 8:00 AM to 5:00 PM
Extended coverage hours are available
All Parts and Labor are included
in the maintenance pricing
Service of Third Party Hardware
Flexible and Accurate Contracts
Asset inventory and equipment lists are available electronically
Continuous Effort on All Contract Coverages
Field engineers will stay on-site to finish service calls already in progress
past the normal service window
Regularly Scheduled P.M.'s
Preventive Maintenance service calls, scheduled at your convenience,
will be performed on your equipment to minimize hardware downtime
Comprehensive Service Plan
This is an On-Site service plan designed for mission critical systems that need to maintain maximum uptime. An experienced field engineer will arrive on-site, with parts, within four business hours.
Basic Service Plan
This is an On-Site service plan designed as a lower cost alternative to our Comprehensive Service. You get the same quality service provided in the comprehensive plan, except you allow for an eight business hour response time window from the placement of the service call.
Carry In Service
This service is provided as a low cost alternative for non-critical systems where a premium On-Site response plan is not necessary. Any device delivered will be repaired by an experienced field engineer within two business days.